• We will complete your work by the deadline we’ve agreed with you. 

• We will follow any special instructions you provide to us through the customer portal or via email. 

• We will carry out proofreading, editing, or formatting services to the quality and standards laid out on this website and in these Terms of Service, as agreed in advance with you. 

• We will treat you and your work with professionalism, courtesy, honesty, and integrity at all times. 

• We will meet all of our commitments to you. 

• We will edit to UK/British English spelling and grammar as standard; if you would like us to edit to US/American English instead, please let us know.

Please let us know of any special instructions prior to us starting the work, including: 

• Your deadlines. 

• Preferred formatting or styles. 

• Any special requirements. 

• Please only submit completed work to which you don’t expect to make any further changes; if you make changes and need us to edit them, we may need to make an additional charge. 

• Please make payment to the terms agreed; if we’ve agreed that you’re paying in full, we will start work once we have received your payment; if we have agreed a payment plan, you agree to pay all payments outlined in the payment schedule, even if your work has already been returned to you. 

• If you have questions about any aspects of your work or what we can do for you, please ask. 

If you aren’t able to meet our terms above, it may prevent us from completing the work, delay us returning it to you, or incur an additional charge.

• Our prices do vary from time to time, and for limited periods, we may offer additional discounts on our rates for new or existing clients; the price we quote is based on our current pricing at that moment and is the price you agree to pay to us to edit your work. 

• Our fee for editing your work will be as stated to you by us. 

• We will endeavour to meet the prices quoted to you. In some unusual circumstances, we may need to charge more than the amount quoted. We will always confirm the final price to you and will only start work once we have your agreement. 

• Quotes are valid for a period of seven days after you receive them. 

• The price quoted for services also includes editorial support, advice, and aftercare. 

• If the number of words we edit or the timescale differs from those stated in your quote, we will adjust our fee accordingly. 

• Once you have agreed that we can carry out work on your behalf, you explicitly enter into an agreement with Proofolio. This means that we will carry out services for you as listed on this site and in these terms, and that you will pay the full amount agreed with us. 

• For late payment, we may levy additional interest charges and fees, at our discretion.

• All of our services and turnaround times are subject to the availability of our editors and our workload at a particular point in time. 

• We will only take on work that we know we can complete to the deadline we have agreed with you. 

• In the event that we might be prevented from meeting a deadline or service, we will let you know as soon as possible.

• Our aftercare service means that we will re-edit parts of your work that you have changed directly as a result of our editing and comments. We will need you to highlight the changes you have made before you return the work to us. 

• Aftercare is based on our re-editing a reasonable amount of work, and is at our discretion. If there are likely to be any issues with this, we will contact you and explain them. 

• Comments and suggestions that we make in work edited by us are intended to provide advice and guidance to you. These comments are made on a “best endeavours” basis based on our experience as editors. 

• We strongly recommend that any comments that may have a legal, medical, financial, or other implications and any changes you make as a result be checked with a professional with expertise in those fields. 

Although we do provide extensive editorial services, we make no claims to be able to do the following: 

• Statements, information, instructions, facts, calculations, claims, conclusions, and research: We don’t check or confirm the validity or veracity of information, instructions, statements, facts, calculations, conclusions, or other information reached in your work, research, methodology, approach, or claims. 

• Copyright and other legal issues: While we can sometimes offer advice on when you might want to seek advice on copyright or other legalities, we aren’t experts and strongly recommend any copyright or other legal questions be directed to a professional legal service or your publisher. 

• Plagiarism: We cannot offer to find any instances of plagiarism in your work. 

• References: While we will check the format and consistency of your references, depending on the service you opt for, we won’t read through referenced articles and documents to check their validity in supporting your work. 

• Theses, papers, and dissertations: We will not write or provide research to support writing papers, theses, or dissertations; we won’t paraphrase other articles for use in papers, theses, or dissertations; we cannot guarantee any particular mark or score as a result of using our services. 

• Although our editing will enhance your work, naturally, we can’t make any specific guarantee of your acceptance for publication, grade received, or other desired outcome. 

• Although we make every effort to be accurate in our editing and proofreading, we cannot guarantee that any work will be completely error-free when we return it to you. 

Please note that this is not an exhaustive list. If you want to check if something is covered in our services (that isn’t specifically stated elsewhere on the site), please contact us.

• The client retains ownership, control, and copyright over all documents submitted to Proofolio.

We will keep your details and the details of your work confidential and will not share them outside Proofolio; in particular: 

• We will not discuss the content of your work with anyone outside our business. 

• We will keep details of the work we do for you confidential. 

• All of our editors have a confidentiality clause in their contracts with us. 

• We are happy to sign any additional confidentiality agreements that you would like us to. 

• We may reference work we complete for you in a general, non-specific way on our project or portfolio pages. These references will not contain any personally identifiable information about you or your work, unless you give us permission otherwise. 

We may refer to feedback from you on the site as a testimonial, where we will only use initials or refer to your work in a general, non-identifiable manner, unless you give us permission otherwise. We may also publish your business name and logo on the site, unless you ask us not to.

In general, we retain edited documents and email correspondence for a maximum of one year. After this period, any emails we have exchanged or documents we have edited will be deleted and we will not be able to send the work to you again. If you would like your documents and/or emails deleted more quickly than this, please let us know, and we will be happy to do so.  

Please note that even though we retain documents and emails for up to one year, this is for archival use only, and we do not do anything with this information or share it with anyone else.

You are responsible for providing accurate personal information (name, address, phone number, email address, etc.) and payment details. Failure to provide accurate information may result in refusal of service. You assume all responsibility for any problems, errors, and issues, as well as legal liability resulting from providing false information.

Documents edited by us may include opinions or views that, unless expressly stated otherwise, are not those of this company or any person for whom we have accountability. We accept no responsibility for, and exclude all liability in connection with, the use of information derived from documents edited by us, including but not limited to any misleading or defamatory statements. 

While we state that all work will be completed to a very high standard, we are unable to guarantee that a client’s work will be completely error-free following the use of our services. Proofolio and its contractors aim to be as accurate as possible when carrying out services; however, we neither imply nor state that any piece of work will be 100% correct when it is returned.  

We do not warrant or guarantee that any product, service, website, or other aspects of work carried out by us will be completely accurate, reliable, current, or error-free. Our services are provided on a “best endeavours” basis, at your sole risk. 

To the fullest extent permissible pursuant to applicable law, we disclaim all guarantees, warranties, and conditions, expressed or implied, in respect of our services and any information, content, or materials on this site, including any implied warranties or conditions of fitness for a particular purpose, merchantability, or non-infringement. We do not accept any liability whatsoever for any financial or other losses resulting from the use of our services, website, or business. 

In no event is Proofolio, its employees, contractors, or associated businesses liable for damages of any kind or in any way whatsoever, including lost revenues or profits, loss of business, or loss of data, or for any claim, loss, or injury based on errors or omissions, interruptions, mistakes, oversight, or any other inaccuracies appearing in this website or in documents or other work that we have edited or services we have carried out (including without limitation as a result of breach of any term of this agreement). 

In no event is Proofolio liable for damages in excess of the amount paid by a customer for the service in question.  

We have created our services, set our prices, and conduct our business based on the limitations of liability and disclaimers of guarantee, warranties, and damages set forth in these terms. These complete terms form a fundamental, irrevocable, and essential basis of the agreement between Proofolio and its customers. They shall apply even if any part of the agreement between you and Proofolio is found to have failed in its fundamental or essential purpose or has been fundamentally breached. 

You specifically acknowledge and agree that Proofolio is not liable for any damages, refunds, or discounts of any kind. If you are dissatisfied with any services, terms, conditions, or other aspects of the work carried out by us, your sole and exclusive remedy is to discontinue using our services. 

We are committed to providing excellent editorial services at reasonable prices. However, we are not obligated to provide discounts or refunds for work that may contain errors when we return it to you or under any other circumstances. All invoices still need to be paid in full.  

Proofolio is not liable or responsible for any damage to computer hardware or software arising from the distribution of a computer virus.

It may be an offence or go against the rules of a third party if your work commits plagiarism or infringes copyright, and Proofolio assumes no responsibility or liability for the infringement of third-party copyright in the documents submitted by the client. Proofolio reserves the right to refuse to proofread and edit any documents that contain or make reference to activities that may be considered illegal, dangerous, unethical, or immoral.

Proofolio cannot be held responsible for delays that result from unforeseen circumstances beyond our control; however, if we are likely to be prevented from meeting a deadline we have set with you, we will contact you as soon as possible to explain any delays and when we can reasonably expect to return the work to you.

Proofolio reserves the right to refuse service to any client or prospective client for any reason and without explanation.

These Terms of Service may be modified, amended, reorganised, rewritten, or revoked at any time, for any reason, and without notice. Please ensure that you review our website and agree to the latest Terms of Service before asking us to complete work on your behalf.